Site Collection Usage Summary Has No Data Available

Yesterday, after looking high and low for all the possible settings that I might have missed out, I decided to play the “patient” game.  I waited for a day and tried to view the “Site collection usage summary” just now.  Yes, it increased my “happiness level” a bit because I am seeing more data being displayed.  So it turned out that I just need to wait.  Someone has turned off the “Enable advanced usage analysis processing” and now all of us have to wait.  However, the “not so advanced usage analysis processing” was still running so I can still fall back to it.  I just need to append _layouts/usage.aspx to the back of my site URL and it will display the plain old not so advanced “Site Collection Usage Summary”.

Next step, find out how the “Enable advanced usage analysis processing” got turned off while waiting for more data to be analyzed.

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Problem Viewing SharePoint Site Collection Usage Summary

When I clicked on “Site collection usage summary” under the “Site Collection Administration” section this morning, I am hoping to see some nice statistic but was presented with the following message.

“Both Windows SharePoint Services Usage logging and Office SharePoint Usage Processing must be enabled to view usage reports. Please contact your administrator to ensure that these services are enabled.”

It was working previously! So I logged on to our MOSS front-end server, launched “SharePoint Central Administration”, to go “Operations” tab, click on “Usage analysis processing” under the “Logging and Reporting” section. Hmmm… both “Enable logging” and “Processing Settings” were enabled. So the message is telling “lie” again.

I restarted the IIS service but still no luck. Then I switched to the “Shared Services Administration” and I saw “Usage reporting” under the “Office SharePoint Usage Reporting” section. I clicked on “Usage reporting” and saw that “Enable advanced usage analysis processing” was not enabled. So I enabled it and click on the OK button.

Went back to my SharePoint site and did it refresh and was quite happy to see that undesirable message was gone. I am only quite happy because it is now telling me that “No data is available for this report”!

More troubleshooting to continue…

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