Backup Exec Remote Agent Crashed When Backing Up SharePoint 2010 Server Farm

I logged a case with Symantec Technical Support regarding Backup Exec Remote Agent crashing when I tried to backup SharePoint 2010 Server Farm in early April.

After a few attempts of verifying the configuration and troubleshooting, I was given a temporary workaround to bypass the SharePoint backup so that I can backup the content databases.  I have described how to do it in Bypassing Symantec Backup Exec 2012 SharePoint backup.

My case was escalated to Symantec Engineering Team with lots of logs collected.  In early May, Symantec had identified the cause of the issue was because my SharePoint 2010 Server Farm has more than 200 content databases.  The http://www.symantec.com/docs/TECH205286 Symantec article describes the issue.

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Backup Exec - Snapshot technology error (0xE000FE1F): The device cannot be found

In the entry Bypassing Symantec Backup Exec 2012 SharePoint backup, I mentioned that I am not able to backup my SharePoint 2010 farm and as a temporary workaround, I am backing up the content databases.  Symantec has been working on my case and I received a second debug binary from them yesterday to test it out.

After putting in the debug binary version of ndmpsrvr.dll into all my SharePoint and SQL servers, I started a test backup but it failed with the following error.

V-79-57344-65055 - Snapshot Technology: Initialization failure on: "SharePoint – sharepoint.deinfotech.com80\Content-DB 1 (SQLP01\SP_ROOTSITE)". Snapshot technology used: No.

Snapshot technology error (0xE000FE1F): The device cannot be found.

Check the Windows Event Viewer for details.

V-79-57344-65055 - Snapshot Technology: Initialization failure on: "SharePoint - sharepoint.deinfotech.com80\Content-DB 100 (SQLP01\Content_IT)". Snapshot technology used: No.

Snapshot technology error (0xE000FE1F): The device cannot be found.

Check the Windows Event Viewer for details.

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Bypassing Symantec Backup Exec 2012 SharePoint backup

I am problem backing up my new SharePoint 2010 Farm using Symantec Backup Exec 2012 for the past few weeks and have been working Symantec support to resolve it.  The remote agent on the SQL Server crashes and the backup will fail.  The problem has yet to be resolved as Symantec Engineers are still analyzing the collected logs.

All my SharePoint and SQL servers are virtual machines running in VMware ESXi 5.1 and I thought of backing up the virtual machines for the time being but unfortunately ESXi 5.1 is still not supported by Backup Exec 2012 SP1 as described in http://www.symantec.com/connect/blogs/updated-quality-wins-every-time-vsphere-51-support.

So for the time being, I am backing up the SharePoint databases from the SQL Server.  However, when I tried to backup the databases in the SQL Server, Backup Exec is aware that SharePoint databases are hosted on the SQL Server.

Microsoft SharePoint Resources appears in the backup job properties.

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